General Questions

What is Rent-A-Buggy?

Rent A Buggy is a premier vehicle rental service offering Jeeps, midsize SUVs, and other adventure-ready vehicles, perfect for exploring with comfort and ease. Whether you're navigating city streets or venturing off the beaten path, we provide the ideal ride for your journey.

Where is Rent-A-Buggy located?

Rent A Buggy is conveniently located at Providenciales Airport Terminal, Providenciales, TKCA 1ZZ, making it easy for you to pick up your rental as soon as you arrive.

What types of vehicles do you rent?

We offer a selection of reliable rental vehicles to suit your travel needs, including:

● Jeeps – Perfect for both on-road comfort and off-road adventures.
● Vans – Ideal for families or groups needing extra space.
● Small sedans – A great choice for fuel efficiency and easy city driving.

Do I need to make a reservation in advance?

Reservations are highly recommended to guarantee availability, especially during peak travel seasons. However, we do accept walk-ins based on availability.

Rental Policies

What are the requirements to rent a vehicle?

To rent a vehicle, you must:

● Be 25 years or older
● Have a valid driver’s license
● Provide a major credit card (Visa, Mastercard, or American Express)

We do not accept debit cards or cash for rentals.

What’s included in the rental price?

Our rental price includes:

● A well-maintained vehicle
● Basic roadside assistance

Not included: Fuel, optional insurance, and additional gear unless otherwise specified.

Do you require a deposit?

Yes, a security deposit is required at the time of rental. The amount depends on the vehicle type and rental duration. Deposits are refunded upon return after a vehicle inspection.

What is your cancellation policy?

We do not charge you until you pick up the vehicle, meaning there are no cancellation fees. However, we appreciate advance notice for any changes or cancellations.

Is insurance included in the rental?

We offer three optional Collision Damage Waiver (CDW) plans, each with different deductible levels in case of an accident.

If you have credit card-based insurance, please confirm it applies to Turks and Caicos rentals, as some cards may not offer coverage.

Booking & Payment

How can I book a vehicle?

You can book a vehicle through:

● Online – Visit our website for quick and easy reservations.
● Phone – Call us at 649-231-6161 (WhatsApp and text available) or 649-946-4158
● In-person – Stop by our rental desk to check availability.

What forms of payment do you accept?

We accept:

● Major credit cards (Visa, Mastercard, American Express)
● No debit cards or cash

Can I modify my reservation?

Yes! You can modify your booking details by contacting us at least 24 hours in advance. Changes are subject to availability and possible rate adjustments.

Are there any discounts available?

We offer:

● Group discounts for large bookings
● Loyalty rewards for repeat customers
● Seasonal promotions (check our website for special offers)

Vehicle Pickup & Drop-off

Where can I pick up and drop off my rental?

Our rental desk is conveniently located at the airport, and we also offer delivery to resorts upon request. Just let us know your preferred time and location.

What should I bring when picking up the vehicle?

● Valid driver’s license
● Reservation confirmation
● Credit card for payment & deposit

Do I have to return the vehicle with a full tank?

Yes, vehicles must be returned with the same fuel level as when rented. A refueling charge applies if the tank is not full.

Driving & Usage

Are there any restrictions on where I can drive the vehicle?

Yes, please follow these guidelines:

● Stay on designated roads and trails
● No driving on beaches, protected areas, or private properties

Can I take the vehicle to other islands/regions?

Our rentals are for use within Providenciales, Turks and Caicos only. Off-island transport is not permitted.

Can I add an additional driver?

Yes, for a small fee of $5 per day. All additional drivers must meet the same age and license requirements.

Safety & Maintenance

How often are the vehicles serviced?

Our vehicles are thoroughly inspected and maintained before each rental to ensure safety and reliability.

What should I do in case of an accident?

1. Ensure all passengers are safe.
2. Call local emergency services if needed.
3. Contact us immediately at 649-231-6161.
4. If applicable, file a police report and obtain a copy for insurance purposes.

Customer Support

How can I contact Rent A Buggy?

● Phone: 649-946-4158
● Email: [email protected]

Do you offer refunds or compensation for bad weather?

We do not offer refunds due to weather conditions. However, if the weather makes driving unsafe, we may allow rescheduling based on availability.

What do I do if I leave something in the vehicle?

Contact us as soon as possible. We will do our best to recover lost items, but we are not responsible for belongings left behind.